Hi Katie. How are you? I haven't seen you for ages. Hi Sally. Pretty good. How about you? How's Jim? How are the twins? Jim's fine, thanks. But, the kids are a bit hard to handle actually. What do you mean? Well, they were pretty easy to take care of when they were infants, but they are really starting to go a bit wild. I'm really hesitant to do anything drastic, because I want them to be creative and free-spirited. So, what kind of things have they done? Well, the other day they were both running around in the store. I told them to stop, and they did for a short while, but then they went at it again. Pretty soon John had knocked over a stack of boxes, and Joe started stepping all over them. It was really embarrassing. Wow, that does sound like a tough situation. So, what did you do? Well, I figured that they were just being kids, so I apologised to the store manager and I left. I won't be going back to that store, that's for sure.