When we first make a complaint the usual response is a request to write a letter:? “Can you put that down in writing please?”
當我們想要抱怨的時候，最先得到的答復(fù)一般是：“請把您要投訴的內(nèi)容以書面形式寫下來。”

Let’s first take a look at the advantages of writing a letter of complaint are that:
那就讓我們先來看看寫信抱怨的好處：

1.Written records are still very important, e.g. in legal matters as opposed to a fax or email.
書面記錄仍然非常重要，比如在法律事務(wù)上是不允許用傳真或電子郵件的。

2.You have complete control over what is being said, and you can present evidence.
你可以完全控制自己要說的內(nèi)容，還可以提供證據(jù)。

3.You can be prepared, and plan your letter carefully.
你可以詳細規(guī)劃如何寫抱怨信。

4.You are able to keep copies of anything sent in writing.
對于你所寫的任何東西，你都可以做備份。

5.You have time to reflect and/or consult as opposed to complaining on the spot.
你有時間去好好反思或者去咨詢意見，但是去現(xiàn)場抱怨的話，就沒有這個優(yōu)勢了。

So here are some useful points to consider when writing your letter:
所以下面為你列舉了一些寫抱怨信時的實用招數(shù)：

State what went wrong exactly. You need to provide concrete evidence, with documentation, for example a receipt, where possible. Make sure you keep copies of all correspondence, including relevant documentation. You also need to state where, when, who was involved, what was said or done. Photographic or video evidence boosts your case.
確切指出哪里出了問題。你需要提供確實的證據(jù)，如果可能的話再附上詳細的說明文檔，比如發(fā)票。所有的來往信函都要有備份，包括相關(guān)的證明文檔。你還要說明確切的時間、地點、人物、說過的話或做過的事。有照片或錄像的話就更加有利了。

What do you expect from your complaint?? If you are complaining about a situation at work, focus on taking action to improve situations rather than spending your time complaining.
通過抱怨，你期望得到什么反饋？如果你是在抱怨工作中遇到的問題，那就要關(guān)注改善這一問題所作出的行動，而不是只把時間花在抱怨上。

Make sure you address the complaint to the relevant person.
還要確定你的抱怨信能夠寄到相關(guān)人員的手中。

This will be more likely to ensure that you will achieve a satisfactory outcome from your complaint. Good luck!
這樣做，你就很有可能從你的抱怨信中獲得滿意的答復(fù)了。祝你好運！

更多相關(guān)內(nèi)容，請看滬江BEC商務(wù)英語分站>>